Business Communication: Verbal and Non Verbal
Covers the various areas of communication currently used in conducting business effectively. An overview of the channels of communication and elements of communication – both verbal and non- verbal.
This online business course is focused on effective business communication processes commonly used in today’s multicultural workplace. It also covers verbal and nonverbal means of communication used in the business context, the use of technology in communication, the correct format of various business communication tools as well as public speaking. Emphasis is given to channels of communication, the different medium and tools used in business communication, and how each can be used effectively.
In this so-called “age of communication”, workplaces around the world continues to be challenged by endless concerns related to communication. Most workplaces are people and service-oriented and employ a vast amount of manpower to get things done. In today’s workforce, day to day operations calls for a continuous flow of information that should be delivered promptly, accurately, and efficiently through the most appropriate medium.
Constant interaction and close coordination among employees is a necessity. Teamwork is of utmost importance to be able to get things done promptly and according to standards, to satisfy customers and exceed their expectations. All these require effective communication.
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