The Hospitality Supervisor course is designed to teach future hospitality and service industry leaders the skills needed to succeed in the 21st century global workplace.
The key to your success as a supervisor is to be able to identify both the hard issues and soft issues and use the right skills to approach them. This online hospitality course is designed to do just that by placing equal emphasis on the development of “hard skills” and “soft skills”.
As a supervisor, effective supervisory skills are essential to maintaining a positive environment at work. A great supervisor needs “hard skills” to improve systems and “soft skills” to improve people. The HSC online hospitality supervisor development course teaches both. In order to succeed in a high-performance workplace, a great supervisor needs to develop both these skills to help maintain and lead a winning team.
The majority of supervisors around the world are more trained to identify and deal with only the hard issues such as poor quality, low production, absenteeism, and unacceptable customer service. However, the underlying cause of hard issues is often found in the soft issues. The soft issues are the people issues – the fundamental attitudes or mindsets of your employees. These soft issues consist of less tangible aspects that are not as easily measured, yet, they directly impact the hard issues every day and therefore the bottom line of your company.
THIS COURSE COVERS: